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Category Archives for "Uncategorized"

0 Negative Reviews: An Opportunity to Turn an Unhappy Patient into a Raving Fan

It just happened … You might be frustrated, even burning under the collar. All defense mechanisms on high alert!!! “But, but, but …” Ok, calm down. Breathe. Negative reviews are inevitable, regardless of how awesome you are. More importantly, negative reviews are a great opportunity to turn an unhappy patient into a raving fan. Let me […]

0 [DOWNLOAD] 11 Proven Ways to Get Your Patients to Sing Your Praises … And Drive More Business!

You do it! I do it! We all look. It’s a crazy effective way that influences every business (for better or worse), including your healthcare practice … and it’s not going away any time soon. FACT: 60% of American adults use smartphones and tablets to search for local product and service information. (Business 2 Community, […]

0 [DOWNLOAD] 5 Ways to Optimize Your Patient Experience

What exactly does it mean? Just as the healthcare industry has moved to a holistic approach in treating illnesses or specific parts of the body, likewise, marketing is moving towards a holistic approach as well. Think of it as Patient Experience Optimization … And we will define the “Patient Experience” as the sum total of brand interaction, […]